Frequently Asked Questions

Who makes your products?

Mokira partners with small businesses, most of them in Canada, including Ugly Christmas Sweaters CA, Sock Bro in Toronto and Stop and Smell the Candles in Toronto. Read more on Our Story.

Where do orders ship from?

Each item ships directly from the brand's studio or warehouse. If you order from more than one brand, your items may arrive in separate packages, each with its own tracking number.

How much is shipping?

Shipping is FREE on every order to Canada and the United States. International shipping is calculated at checkout. See Shipping rates & delivery times.

How long will delivery take?

Most orders ship in 1–3 business days. Delivery then takes 3–5 business days in Canada, 5–8 in the US and 7–21 internationally. For Christmas, we recommend ordering by early December.

How do I pick the right sweater size?

Check the size options on each sweater page. If you're between sizes, email us before ordering and we'll help.

How can I track my order?

You'll receive a tracking number by email for each package once it ships.

Can I change or cancel my order?

Contact us as soon as possible. Once a brand has shipped your item, we can't change the order.

What if my item arrives damaged?

Email us within 7 days with your order number and clear photos of the item and packaging, and we'll make it right with a replacement or refund.

What is your return policy?

Please see our Refund & Return Policy.

Is checkout secure?

Yes. Checkout is handled by Shopify with encrypted payments. We never see or store your card details.

How do I contact Mokira?

Email support@mokirashop.com or call 647-513-6576 or 647-937-3246.