Politique d’expédition

Last updated: October 23, 2026

At MokiraShop we work with small Canadian businesses and trusted fulfillment partners to get your order to you quickly and safely.

1. Processing time
- Most orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- During the holiday season processing can take a little longer – please order early for Christmas.

2. Where orders ship from
Items ship from different brands and warehouses in Canada and North America. If your order contains items from more than one brands, they may arrive in separate packages. You'll receive a tracking number for each package.

3. Shipping rates

Canada & United States: FREE shipping on every order, no minimum. Items from different brands may ship in separate packages, still free.

4. Estimated delivery times (after shipping)

Canada: 3–5 business days
United States: 5–8 business days
International: 7–21 business days
Delivery times are estimates and are not guaranteed.

5. Tracking
You'll get a shipping confirmation email with tracking once your order ships. Tracking can take up to 48 hours to update.

6. Delayed, lost or missing packages
If your order hasn't arrived within the estimated window, or tracking says delivered but you can't find it, email support@mokirashop.com with your order number and we'll investigate with the carrier. See our Refund & Return Policy for more.

7. Incorrect addresses
Please double-check your address at checkout. Contact us right away if you spot a mistake – we'll do our best to update it before your order ships.

8. Customs, duties & taxes
Orders shipped outside Canada may be subject to import duties, taxes or fees charged by the destination country. These are not included in your order total and are the customer's responsibility.

9. Contact us
Questions about shipping or your order? Email support@mokirashop.com with your order number.